Barrett SE, Dyer C, Westpheling K. 2008. Language access: Understanding the barriers and challenges in primary care settings—Perspectives from the field. McLean, VA: Association for Clinicians for the Underserved; Washington, DC: National Health Law program, 18 pp.
Annotation: This report summarizes what the Association of Clinicians for the Underserved learned when, in 2007, it surveyed its member clinicians, health care clinics, and clinical networks about the problem of limited information on the language service issues that primary care clinicians, nonclinical staff, clinic managers, and administrators confront daily in providing services to individuals with limited English proficiency. The report provides background and discusses organizational and practice issues (interpreter services, problems referring patients, competing language needs, and cost issues) and the clinic visit (patient intake and triage and clinician-patient communication).
Contact: National Health Law Program, 1441 I Street, N.W., Suite 1105, Washington, DC 20005, Telephone: (202) 289-7724 E-mail: firstname.lastname@example.org Web Site: http://www.healthlaw.org Available from the website.
, Communication, Costs, Language barriers, Limited English speakers, Primary care, Referrals, Service delivery, Surveys, Underserved communities